St. Maarten Private Eye

This was the response I received from my email. It's disheartening to say the least . I sent letters hardcopy as well.

Dear ( name withheld from sxmprivateeye ) ,

Thank you for your email to Steve Heyer, CEO of Starwood Hotels & Resorts Worldwide. On behalf of Mr. Heyer, please accept this letter of apology for your frustration with The Westin St. Maarten, Dawn Beach Resort and Spa.

I was very concerned to read of your concerns regarding the construction workers and the actual construction of the hotel.

Please be assured that Starwood Hotels & Resorts Worldwide strives to maintain the highest quality of customer service and integrity. As a result of your feedback, I have opened the above referenced customer service file and forwarded it on to the hotel management for review and comment. I have also requested that they copy me on any response sent to you.

Thank you again for taking the time to share your concerns with us and for the opportunity to respond.

Sincerely,

Tom Donovan
Consumer Affairs Executive Division

TRACKING NUMBER: (number withheld from sxmprivateeye)

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Dear Mr. Tom Donovan ,

Thank you for your prompt response. Did you read the sxmprivateeye website address I sent you ? I was hoping for Westin Corporate to take the horse by the reins , but it appears you have passed the buck to the Dawn Beach Hotel Mgmt. I will be surprised if they address anything and if they do , I can only believe that it will be continued lip service. They do not care about the owners and residents in the OysterPond, DawnBeach ,TamarindHills,RedPond area, as these residents are now apparently seen as the enemy.

You can say you apologize all you want, but it does not remedy the situation. I was hoping for action . The DailyHerald in SXM receives letters everyday from concerned people that are angered because of the antics of the Westin in Dawn Beach.

Are you sure that Mr. Heyer and Mr. Klein have read this letter and the sxmprivateeye website ? I cannot believe that they wouldn't want to address these concerns directly to Columbia Sussex ?

I guess Mr. Heyer and Mr. Klein won't be concerned until the owners/residents file a class action lawsuit against the Westin Brand and give the story to 60 Minutes or Fox News.

I'm personally very disappointed and shocked at your lack of response.

Regards,

( name withheld from sxmprivateeye )

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